Elizabeth - Caribbean Pools & Spas:
First of all I want to thank you and your
staff in working to make the 2010 Pool Season
memorable. Your service personnel have addressed all
inquiries and provided service at a high level, from
start-up operations in May 2010, and through
after-start-up maintenance issues with the salt system,
etc. Bunny & I have appreciated your friendly comments
during the summer and assistance when needed. As you
are aware, we are in the process of putting an addition
on our home, and we greatly appreciate your assistance
and support in working with our contractor, Seth
Johnson, in making required changes involving the pool
heater, pump and companion equipment. Bunny & I are
extremely pleased with your support and are looking
forward to the 2011 season and beyond.
Jim Neis
Hi Elizabeth,
Thank you, Pete and your staff for the wonderful, problem free rental
season we have had this year with both pool and hot tub. It meant a lot
to have you both come out to our home to meet us prior to the beginning
of our rental season. Your quick response to the problems we were having
with the hot tub got us up and running before the first rental came in.
It is a pleasure dealing with people who "say what they do and do what
they say"! We look forward to another rental year with Caribbean Pools
and no calls from our rental company with pool/hot tub complaints from
renters. Your service is only outdone by your very competitive pricing.
Suggestions for improvement for the 2011 rental season: warmed towels
with wine and cheese served poolside???
Kind regards,
Judy and Wayne Coleman
" I would highly recommend Caribbean Pools, if you want crystal clear
water all summer long ".
Sincerely, one happy customer. Michael S. Sayre
Dear Pete:
I just want to thank you and your team for the
extraordinary service you provided me over the July 4th
weekend.
I arrived at our beach house on Wednesday before
July 4th, which was on Sunday, only to find our 14 year old
Hot Tub was hopelessly broken. I visited a couple of Hot Tub vendors
and got quotes and finally ended up at your location on Friday. I
explained my situation to your receptionist and told her I had to make a
decision that day in order to get this repaired before my next rental.
She immediately called Elizabeth who arrived in 5
minutes and started telling me my options. Before I could drive back
home to Duck, you had already gone to my house and evaluated what it
would take to remove my Hot Tub from the second deck, backside of the
house, and install a new one.
You explained that, I should consider repairing the
Hot Tub; however, if I really wanted a new one, you could arrange a
crane and deliver it, and install it on Tuesday. You could have done it
Monday; however, Sunday was July 4th and no crane company was
working on Monday.
Despite promises by other vendors, I decided to go
with Caribbean and install a new California Spa. You contacted me
several times over the weekend, the Crane Company came and evaluated the
job, and your team showed up right when you said they would on Tuesday.
It was an extremely difficult installation, craning my old Hot Tub out
and craning in my new Hot Tub in through an 88 inch clearance with an 84
inch Hot Tub.
You did a great job! After it was all said and
done, I really preferred the Grey frame over the smoke frame and you
even came back and switched that out. I really did not expect this;
however, you were insistent, that I get what I wanted. Pete, my family
and I love the Hot Tub, and the work you and your VERY professional team
did at our home!
Please do not hesitate to have anyone contact me
for a reference concerning the quality of your work, and the integrity
of your company.
Sincerely;
Leon Frazier
Washington, D.C.
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