Outer Banks Pool Testimonials and References

Caribbean Pools & Spas - Homeowner Testimonials and Referrals

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NOVEMBER 2011 We have been using Carribean Pools and Spas for several years now and are very happy with the services they have given us. If we are away for some time they will check out the property and keep us posted if anything needs our attention. They are a very nice and loving company I consider them friends and highly recommend them. We also use them for landscaping services and they do wonderful work. T McDaniel – KDH OCTOBER 2011 Elizabeth, I would like to thank you and your staff for the great job maintaining my swimming pool located in the Village at Nags Head this 2011 rental season. Caribbean Pool’s service came as a welcome relief after trying to convince another pool maintenance company to understand that the proper maintenance and cleanliness of my swimming pool directly reflects on the impression that my guests have on the entire property. There were no guest complaints about the swimming pool this past year nor did my local property caretaker have any complaints when he made his Saturday change over inspection of the property behind the rental company and the various other service vendors. Your regular updates kept me advised of any issues that your staff noticed and corrected which gave me the assurance that my guests were enjoying clean and safe swimming conditions. Again, thank you and I am looking forward to working with you and your staff again for the 2012 rental season. I highly recommend Caribbean Pools to anyone that wants to get worry free quality service for themselves and guests. David Dixon SEPTEMBER 2011 My house was built in 2008 and I have had 2 pool maintenance companies before I was introduced to Elizabeth and her company. The other companies were okay, but Elizabeth and Caribbean Pool and Spas go the "extra mile" to maintain the pool and hot tub and at the same time keep the owner and renter happy. I have confidence in Elizabeth and feel that anything she suggests is something that is needed. If I ever have questions about anything she will meet with me at my convenience. Elizabeth and Pete take great pride in the pools and hot tubs that they maintain as well as the surrounding area. Rebecca Tarkington Spring/Summer 2011 Our experience with Caribbean Pools, and especially with Pete and Elizabeth Kelly, has been overwhelmingly positive. The new pool and deck Pete and his crew installed looks wonderful-and we've received a lot of compliments from our renters, as well. Elizabeth has done a great job maintaining the pool and hot tub and keeping in touch with us as the season progressed. We would highly recommend Caribbean Pools to anyone who is searching for a pool installer and/or pool maintenance company. Pete and Elizabeth are a great team! David and Lorena, Spring/Summer 2011 AUGUST 2011 Dear Elizabeth, Just a note to thank you for all the help in repairing our Hot Tub. It is a beautiful hot tub and a great addition to the house. Walter and I really enjoy it. You really were great to work with in getting it repaired. We know it was not a simple repair that was needed, but so far the new motor has been the answer. Thanks again for all the personal service and hopefully, we will get a chance to meet you in person soon. Sincerely, Barbara Kalman We LOVE our pool! Thanks for all the advice and help along the way. We really feel you went the mile for us in getting it done. Ramsey & Susan – Manteo "I have vacationed on the OBX for over 60 years, and finally bought our dream cottage on the ocean in Southern Shores in 1998, a relatively small, old-fashioned, cozy cottage, compared to other mega-mansions on the beach, but perfect for our family. As an ocean lover, and with grown children, my husband and I had not thought about adding a pool. I had heard that a pool would improve rentals, and at higher rates, but our rental history had been good (we are on the beach and as dog lovers we allow pets), so we kept putting off the discussion. Two factors turned the tide, so to speak: the arrival of our grandchildren, and the red jellyfish invasion on the beach in 2010. At that point I began interviewing pool construction companies in earnest. I wanted to integrate the pool design with the style of the cottage, and landscape to create a natural environment. Other pool companies trotted out their standard concrete pool package for rental cottages, but only Caribbean Pools/SouthernScapes was able to capture my design vision, improve on it, and then implement it. The construction was on time, on budget, and the personal attention to service was stellar. Progress pictures were emailed to us at regular intervals, with updates. And the impact on rentals has been amazing. We were never fully booked in April and May in the past, but this year we have been booked solid, and now there is barely time available to reserve for our own use, even on the shoulder months! But most importantly, we have enjoyed the pool with our little ones, not only on days when the ocean was too rough or too cold, but every day at some point during the day, for swim lessons and relaxed play. Caribbean Pools/SouthernScapes did an excellent job, and we are so pleased with their personal service that we are continuing to use them for all of our pool and hot tub maintenance. Caribbean Pools/SouthernScapes is a great company, with expert landscape designers, and superb service. Katherine Edwards, Alexandria, VA, owner of "Fish Upon A Star." JULY 2011 I want to thank you for helping us design and install the perfect pool for our beach cottage in Southern Shores. From the moment the cottage was listed with the property management company, it rented for the entire summer and beyond. Certainly the saltwater pool feature greatly contributed to the rental success. We are very happy with the workmanship and result of this project and would gladly recommend your company to prospective customers. Sincerely, Emily Ausband ISLANDER FLAGS AND IDENTIFYYOURSELF
JUNE 2011 Elizabeth and Caribbean Pools & Spas staff, This is a simple note to say thank you for the excellent service and customer support provided by you and your staff at Caribbean Pools & Spas. Your company has shown repeatedly that you're willing to go the extra mile to meet and exceed our expectations. It's very clear that Caribbean Pools & Spas has implemented a professional business model to provide a comfort level for homeowners and a level of customer service that results in a great experience for our guests. Thanks again, respectfully, Rob Amos Being six hours away and having to select, purchase and install a hot tub before the next renters appeared, seemed like a daunting task. Not with Caribbean Pools and Spas and Pete!!! All was done within three days! Had a few phone conversations with Pete and some emails too, and the job was done in no time and hassle free. Pete, do you deliver hot tubs six hours away? We were very impressed with Caribbean Pools and Spas and when we have an occasion to use them again, we most certainly will. Bobbie B Maryland Pete Kelly and Caribbean Pools were simply terrific! Our installation included not only a pool, deck, and electrical installation, but also included significant regarding and the installation of a new septic system. Even though some of these items were outside the scope of our contract with Pete, he ensured that all tasks were performed to our satisfaction. I couldn't be happier with the end result. I highly recommend Pete Kelly and Caribbean Pools and would use them again in a heartbeat. Dave W. Southern Shores MAY 2011 Pete and Elizabeth Kelly, as well as their entire team are simply outstanding at handing all aspects of our pool, spa and landscaping concerns. Our pool had "issues" (to put it mildly) and Elizabeth and the team did not quit until they got every last issue resolved. We appreciate the professional and courteous staff and never have to worry about our pool, spa or landscaping. If there is a problem, we are notified in a very timely manner with either an appropriate action plan or notice that the situation has already been handled. This is one vendor that truly is a pleasure to work with and I sincerely appreciate all of their efforts. Heather and Phil May 2011 - Twiddy MARCH 2011 Our experience with Pete and Elizabeth Kelly was outstanding. We first met Elizabeth at the Southern Shores Spring Fling. We invited Pete to our house to talk about pools and hot tubs. His presentation was thorough, covering every aspect of the project, including an unexpected septic issue. Pete consulted all the sub contractors (electric, fence, septic, plumbing) and gave us a solid price that did not change. The price was also the most competitive. Pete's sub contractors were quality individuals who did fine work. Elizabeth designed and recommended placement of the pool, hot tub, fence and green area. She has the ability to make the project come alive in your mind as well as make on site choices when we were not there to do so. The final product is beautiful. Pete, Elizabeth, and Caribbean Pools will stay with us to maintain our pool and hot tub. We hope to maintain a long relationship with them. They are great folks. Vicki & Chris Noe - Gambrills, MD NOVEMBER 2010 2010 began with the purchase of our first beach house in Seascapes, Kitty Hawk, NC. I thought living five hours would make it tough to maintain a pool on and off season. This proved to be incorrect. I spoke with several pool maintenance companies and ultimately choose Pete and Elizabeth Kelly at Carribean Pools and Spas. They designed their services around our needs and provided us with great service this year. They also advised me when something was wrong such as weeds in the courtyard or guests drinking from glass containers on the pool deck. They assisted with storm prep at no extra cost, which is very rare on the Outer Banks, When something broke, they notified me promptly and it was usually fixed the next day avoiding guest complaints. We have been very pleased with their services and would highly recommend them. Ken and Cindy McNett - November 2010 Caribbean Pool & Spa's staff are all prompt, friendly, knowledgeable and professional. We've been quite pleased with our weekly pool cleaning and reassured by their installation experience which means that normal system maintenance tasks are part of their expertise. No worries, friendly consultation and peace of mind are part of their reliable service. Amber and Mike Lycan - November 2010 This was our first season as off-site homeowners in Nags Head, and Caribbean did an amazing job keeping our pool and hot tub in great working order and looking beautiful all summer. They were knowledgeable, dedicated, and low-profile with our renters, one of whom commented "Pool was super! Best and cleanest pool we've had!" - November 2010 Hello Elizabeth Now that the swim season is over, we wanted to thank you for the excellent pool service provided to us at our house in Southern Shores by Caribbean Pools and Spas this year. The opening of our new pool was prompt and thorough, as was our weekly service and the pool's closing. Your pool technicians were most helpful with occasional advice to new pool owners. And the pool was a special treat this year as the unusually hot weather and rough surf often made the ocean a hard choice. We'll see you next year. Neil and Landis Roberts - November 2010 I met Elizabeth last May during a repair ordeal with my pool repair company and builder/slash supervisor. Elizabeth was trying to find tiles to fix the side of the pool. After a few days I realized she had nothing to gain by helping. She was helping because she was asked to. I staring chatting with her and started to get the sense that she really cared about her clients. I decided that minute to change companies and have never been sorry. Caribbean Pools has been so worth it. Shortly after I hired the Kelly's to service our pool, disaster happened and the whole pool was cloudy. They worked tirelessly over the next few weeks to finally clear up the problem even so far as to encourage the renters feel that they were trying very hard to resolve the issue. All summer they have kept in close touch with me. Update via e-mails come in when they need to ask a question. When hurricane warnings went up this summer, guess who took care of the house without asking, you guessed it, the Kelly's. I have always felt like my business was very important to them. Elizabeth told me when I choose her company she would not disappoint, you guessed it again, they didn't. Thanks you to Caribbean Pools and Staff Sincerely, Debby Quinn, Southern Shores - November 2010 OCTOBER 2010 Dear Pete, We can’t thank you enough for the beautiful and professional work done by your team at Caribbean Pools and Spas. Doing a project of this size long distance was an initial concern. But your consistent communication and updates provided us with the comfort level we needed that our project was on track. We appreciate your efforts in leading us through the entire process; from pool location, pool shapes, cement work, landscaping, fencing and those special touches that helped us create the pool of our dreams. Words cannot express how impressed we were when we saw the completed pool area; it was overwhelming! What you provided exceeded our expectations! Thank you for treating this as though it were your own. Tom and Connie Stimmel
JUNE 2010 Thank you and your crew for taking of everything not only so quickly but more importantly so professionally - I feel like part of the family and will definitely see you soon (I'll let you know when the open house is in advance. Rest assured I will be a great advocate and "salesperson" for Caribbean! Warmest Regards, Kathleen
SPRING 2010 Elizabeth - Caribbean Pools & Spas: First of all I want to thank you and your staff in working to make the 2010 Pool Season memorable. Your service personnel have addressed all inquiries and provided service at a high level, from start-up operations in May 2010, and through after-start-up maintenance issues with the salt system, etc. Bunny & I have appreciated your friendly comments during the summer and assistance when needed. As you are aware, we are in the process of putting an addition on our home, and we greatly appreciate your assistance and support in working with our contractor, Seth Johnson, in making required changes involving the pool heater, pump and companion equipment. Bunny & I are extremely pleased with your support and are looking forward to the 2011 season and beyond. Jim Neis Hi Elizabeth, Thank you, Pete and your staff for the wonderful, problem free rental season we have had this year with both pool and hot tub. It meant a lot to have you both come out to our home to meet us prior to the beginning of our rental season. Your quick response to the problems we were having with the hot tub got us up and running before the first rental came in. It is a pleasure dealing with people who "say what they do and do what they say"! We look forward to another rental year with Caribbean Pools and no calls from our rental company with pool/hot tub complaints from renters. Your service is only outdone by your very competitive pricing. Suggestions for improvement for the 2011 rental season: warmed towels with wine and cheese served poolside??? Kind regards, Judy and Wayne Coleman - Spring 2010 " I would highly recommend Caribbean Pools, if you want crystal clear water all summer long ". Sincerely, one happy customer. Michael S. Sayre - Spring 2010 Dear Pete: I just want to thank you and your team for the extraordinary service you provided me over the July 4^th weekend. I arrived at our beach house on Wednesday before July 4^th, which was on Sunday, only to find our 14 year old Hot Tub was hopelessly broken. I visited a couple of Hot Tub vendors and got quotes and finally ended up at your location on Friday. I explained my situation to your receptionist and told her I had to make a decision that day in order to get this repaired before my next rental. She immediately called Elizabeth who arrived in 5 minutes and started telling me my options. Before I could drive back home to Duck, you had already gone to my house and evaluated what it would take to remove my Hot Tub from the second deck, backside of the house, and install a new one. You explained that, I should consider repairing the Hot Tub; however, if I really wanted a new one, you could arrange a crane and deliver it, and install it on Tuesday. You could have done it Monday; however, Sunday was July 4^th and no crane company was working on Monday. Despite promises by other vendors, I decided to go with Caribbean and install a new California Spa. You contacted me several times over the weekend, the Crane Company came and evaluated the job, and your team showed up right when you said they would on Tuesday. It was an extremely difficult installation, craning my old Hot Tub out and craning in my new Hot Tub in through an 88 inch clearance with an 84 inch Hot Tub. You did a great job! After it was all said and done, I really preferred the Grey frame over the smoke frame and you even came back and switched that out. I really did not expect this; however, you were insistent, that I get what I wanted. Pete, my family and I love the Hot Tub, and the work you and your VERY professional team did at our home! Please do not hesitate to have anyone contact me for a reference concerning the quality of your work, and the integrity of your company. Sincerely; Leon Frazier Washington, D.C. - Spring 2010